ABSTRACT: The Role of Feeling Known for Team Member Outcomes in Project Teams
This research introduces the concept of feeling known—or the belief that others have developed accurate opinions of one’s traits and characteristics—to the team literature. Various theoretical streams posit that acquiring a sense of being known and understood is a central human motivation that leads to positive outcomes for individuals. The present research links team member’s sense of feeling known with team member’s reports of interpersonal trust, personal learning, and project satisfaction in a large sample of project teams. Using a longitudinal study design, this research finds that feeling known is indeed a strong predictor of proximal and distal team member outcomes. Additional analyses reveal that team members’ sense of feeling known plays a role in predicting outcomes for both face-to-face and virtual team members, despite the fact that virtual team members report feeling less known than face-to-face team members. The practical significance of these results is discussed.